Effective Date: April 2026

At Maghribi Market, customer satisfaction is important to us. If you experience an issue with your order, we’re here to help. Please read our Refund & Return Policy below before requesting a return or refund.

Returns

We accept return requests for eligible products within 14 days of receiving your order.

To qualify for a return, items must:

  • Be unused and in their original condition.
  • Be returned in the original packaging.
  • Include all accessories or contents that came with the product.
  • Be accompanied by proof of purchase or your order number.

Products returned without prior approval may not be accepted.

Non-Returnable Items

For health, hygiene, and food safety reasons, we cannot accept returns on:

  • Opened food products
  • Perishable items
  • Beverages that have been opened
  • Personal care products that have been used
  • Gift cards
  • Clearance or final sale items

If you’re unsure whether your item qualifies, please contact us before requesting a return.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the damaged or incorrect item
  • A brief description of the problem

Once reviewed, we’ll arrange a replacement, refund, or another suitable solution.

Refunds

After we receive and inspect your returned item, we’ll notify you of the outcome.

If your refund is approved, the amount will be returned to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is the result of our error.

Exchanges

We currently do not offer direct exchanges.

If you’d like a different product, please return the eligible item (if applicable) and place a new order through our website.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

If you need to cancel an order, please contact us as soon as possible. Once an order has been dispatched, it can no longer be cancelled.

Return Shipping

If a return is approved for reasons other than our mistake, customers are responsible for the cost of return shipping.

If the return is due to a damaged, defective, or incorrect item sent by us, Maghribi Market will cover the return shipping costs.

How to Request a Return

To request a return or refund, please contact our customer support team with:

  • Your Order Number
  • Your Full Name
  • Reason for the Return
  • Photos (if the item is damaged or incorrect)

Our team will review your request and provide the next steps.

Policy Updates

Maghribi Market reserves the right to modify this Refund & Return Policy at any time. Any updates will be posted on this page along with the revised effective date.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through our Contact Us page. We’ll be happy to assist you.