Shopping Cart (0)
Close
Help
Frequently Asked Questions
Shipping, returns, payment, and everything else people ask before their first order. Can't find it here? Email us — we answer.
Shipping & Delivery
Where do you ship?
We ship to all 50 US states. We don't offer international shipping yet, though we hope to expand in the future.
How much does shipping cost?
Shipping is based on your order total:
| Order value | Shipping |
|---|---|
| Up to $24.99 | $7.99 |
| $25.00 – $49.99 | $8.99 |
| $50.00 – $70.99 | $9.99 |
| $71.00 – $84.99 | $11.99 |
| $85.00 – $98.99 | $12.99 |
| $99.00 and above | Free |
Full details are on our Shipping Policy page.
How long will my order take to arrive?
We prepare and dispatch orders within 2–4 business days, and delivery takes a further 3–5 business days. Most orders arrive within 5–9 business days of being placed.
Processing times cover business days only, and may run longer during holidays or promotions.
How do I track my order?
Once your package is dispatched, you'll receive a shipping confirmation email with a tracking number you can use to follow it to your door.
What if I entered the wrong address?
Email support@maghribimarket.com as soon as you notice. If your order hasn't shipped yet, we can usually correct it. Once it's with the carrier we can't reroute it, and we aren't able to cover the cost of packages lost to an incorrect address.
Our Products
Where do your products come from?
Everything we carry comes from Morocco, Algeria, or Tunisia. Each product is tagged with its country of origin, so you always know exactly what you're buying.
Are you a marketplace with third-party sellers?
No. We're a family-run store. We choose every product ourselves, buy it, store it, and ship it from our own shelves. If something goes wrong, there's no third party to point at — it's on us.
Are your products halal?
[CONFIRM — replace this with your actual answer. Be specific about which products carry certification and which don't.]
How do you handle expiry dates?
[CONFIRM — e.g. minimum shelf life remaining at the time of dispatch.]
Something I want is out of stock. Will it come back?
Usually, yes. Email us at support@maghribimarket.com and we'll tell you when it's expected — or let you know if we can source it for you.
Payment & Discounts
What payment methods do you accept?
[CONFIRM — list your actual accepted methods, e.g. Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay.]
Is checkout secure?
Yes. Our site uses SSL encryption, and card details go directly to our PCI-compliant payment processor. We never see or store your full card number.
Do you have a discount code?
Our first 50 customers get 10% off with the code FOUNDING50 at checkout. It applies to your order total, and free shipping still kicks in at $99.
Do I need an account to order?
[CONFIRM — guest checkout available, or account required?]
Returns & Refunds
Can I return an item I changed my mind about?
Not for food and consumable items. Once food has left our facility we can't verify how it's been stored, and we won't resell it to someone else. That's a food-safety rule, not a preference.
If an item arrives broken or damaged, that's covered — see the next question.
My order arrived damaged. What do I do?
Email support@maghribimarket.com within 48 hours of delivery with:
- Your order number
- Photos of the damaged item and its outer packaging
- A short description of what's wrong
You don't need to ship anything back. Keep the item and packaging until the claim is resolved, in case the carrier needs more evidence.
When will I get my refund?
Once your claim is approved, refunds are issued within 14 days to your original payment method. Your bank may take a few extra days to show it.
Can I cancel my order?
Yes, any time before it's dispatched — just email us. Once it's shipped it can't be cancelled, but if it arrives damaged the policy above applies.